Being Productive on Twitter

A lot of people are struggling to understand the answer to, “Why Twitter?”

Here are three simple ways I use Twitter:

Editor's Hammer

As a blogger – advertise my content: I have friends on Twitter, and I use it to let them know, “Hey, here’s a new post on mobile madness….” It’s like a quick billboard, bus card, or taxi board moving across their PC or mobile screens. All biz, no waste.

As a researcher – advertise other people’s content: Almost every day I find a relevant, credible info source in my field. It may not merit a blog post, but it’s more important than a bookmark. So I Tweet it with a contextual comment for my friends to see. You can scroll through my Tweets in the blue window, top right. See something interesting? Click and go.

As a researcher – to find content: On a good day, I’ll explore 160 web pages. One day last week was 279. How do I find them? I use Twitter as a search engine. At Twitter, you can search topics by putting a “#” (called a “hashtag”) in front of the search term, in the right-hand column search bar – try #mobile developers, or whatever. Zoom. You get a long list of real human search results, most of them pointing to a fascinating web page – on topic. [Beware: hypnotic time suck.]

I follow a bunch of specific people and companies in my interest areas. It’s easy to segment them by “Lists.” My Lists: mobile apps, mobile analytics, web analytics, social media. You can see ‘em at jonbyous on Twitter. It’s mobile-friendly.

Google Buzz

Baseball Analytics, Java Code

And for the analytically curious, here’s a sidenote: one of my first articles on analytics delivered through software.

It’s for the good folks at java.sun.com. (I wrote 114 articles for them.)

Play Ball! (Scroll down and click to enlarge the graphics for a glimpse inside baseball 2004.)

Much of my Java technology writing (1997-2005) is still available on java.sun.com, thanks to Oracle for preserving the site.

Google Buzz

TwitterMining, Level 2 continued

Now for SocialMention.com – another good service. You can go there and plug in a name or site for free, and you see a new level of information revealed – strength, sentiment, passion, reach, keywords, and sources.

LauraRoeder.com provides a good two-minute video describing the use and value of SocialMention. It’s called How To Track Your Online Reputation with SocialMention.com.

Take a shortcut and go to this video. Meanwhile, here is her Microblogs Mentions page on SocialMention for reference in the video. (This is just the microblog mentions.)

Also, watch her similar short video about backtweets.com called Find Links to Your Website on Twitter with BackTweets.com.

But really, take a look around Laura Roeder’s site. And visit her on Twitter.

She could be a valuable consultant to consider for social media strategy. She speaks like someone who has passionate direct experience with everything she’s talking about and was born with it. She’s at a high level of insight. I explore maybe 20 resources like this a day, and this one stands out: LauraRoeder.com.

Next stop: Vanno.com

Google Buzz

TwitterMining, Level 2

Here’s a light-weight two-step process for taking a dip in Twitter data.

I’ll start with the second step first (visualization), then describe one approach for finding who to visualize (metrics).

Visualize the Relationships Between Tweeters of Interest: Mentionmap

Click to open the Mentionmap web app, give it a moment to load, type in your favorite Twitter username and hit Start. They offer some examples. Robert Scoble or Padmasree (Cisco’s CTO) are good.

After it loads and adjusts, you’ll see a constellation map of connected Tweeters in realtime – tribes, influence groups, connections between groups. These folks pay attention to each other. As the instructions say, “Click on a node to explore its neighborhood,” and watch the constellation move around to reveal new connections. You can see the Tweeter’s id, name, location, and bio in the box at the left.

Find your fans and their friends, or your competitors and their customers, or just chase down the most active people connected to your interest topics. (The “#” in front of some names is called a “hashtag,” and it represents a group. Click on one of these and you’ll usually see a lot of connected and active people.)

Where Do I Find My Fans, Competitors, and Groups?

Among the many options, I like the analytics approach of ViralHeat.com. I’ll review others later. For now, hit the ViralHeat.com site, take a glance at their overall theme, and then go to the Social Trends tab at the top.

The Social Trends page offers 35 of the top user names across seven categories – glam stuff, not really biz. Better yet, write in the name of your company or a popular competitor. They don’t really show you much of the subscription capabilities here, but you’ll learn who the most active Tweeter in your category is, on this page. Then, take that username, plug it into Mentionmap above, and start clicking around. There’s lots to learn.

Now, for a specific dive on your tribe or company or competitors, the ViralHeat site doesn’t do itself justice. I subscribe to the $9.99 /month service to get email delivery updates on the day’s Tweet metrics and specifics every morning. It’s worth it to me to see these two page formats whenever I want to go hunting:

Viralheat | Profile dashboard for #Oraclesun_1265166953372

Viralheat | Twitter dashboard for #Oraclesun_1265167020194

Look at all the info here, especially on the second page.

That’s a good start, with lots of paths to explore.

More later. SocialMention.com comin’ up.

Google Buzz

TwitterMining, Level I

“More than half of the Fortune 100 companies are using Twitter for customer service, recruiting employees, blasting news and announcing promotions, according to the study by public relations firm Burson-Marsteller and its digital-media unit, Proof.”

USA TODAY  Social media like Twitter change customer service Technology 11/18/2009

Google Buzz

Put Somebody Under Your Scope

Here are two sites you can use to find and follow someone’s info trail. You can start by putting in your own name. Or my name. Some of you might be surprised to learn how much they know about you. Others will say, “That’s just the surface level of what’s available.”

pipl – The most comprehensive people search on the web

yasni – The world’s most popular people search engine

Google Buzz

Search, Searching, Still Searching

Most of your visitors come to your site because they’ve plugged in a search term at Google. Then they scan your landing page for a product photo or link to their searched-for item. If they don’t pick up any kind of “scent” of the item, no obvious trail to follow, they might leave – just another Bounce statistic. You’d hope instead, that they would enter their search term into your onsite Search box.

Now, put yourself in their shoes and imagine that you look up to the top of the page for the box and see the word “Find” instead of “Search” – better, eh? Who wants to Search? No one. We want to Find.

It’s just a hunch, but I think “Find” would retain some small percentage of the potential Bouncers. If you have a good flow of traffic, it would be easy to test on just a portion of your landing page visitors. A one-word type change.

But, beware: Don’t try this unless your onsite Search/Find Engine is tuned up and delivering relevant results. Check the keywords that your most profitable customers search on. Do each of these keywords come up in your onsite search results? Do those result pages match the conversion path that your best customers use to reach a conversion page? Or do they lead to cul de sacs of info overload and walls of words?

If you can set these “searchers” on the right path to “find” highly relevant quick-scan results, you can send them down a fully lubricated conversion funnel, just a few slippery steps from becoming a Conversion statistic.

If you try it, let me know how it tests.  –Jon Byous

Google Buzz